Refund & Cancellation Policy

Last Updated: 9/13/2026

1. Overview

PACIA Pro Credits are one-time, prepaid digital purchases that are consumed as you run on-demand analyses. Because credits are a consumable digital good delivered and made available immediately upon successful payment, this policy explains when a purchase is eligible for a refund and how cancellation works.

2. Unused Credits — 14-Day Refund Window

If you have not yet consumed any of the credits from a purchase, you may request a full refund of that purchase within 14 days of the transaction date. To request a refund, contact us at info@paciacore.com with the transaction ID and the email used at checkout.

Approved refunds are returned to your original payment method. Depending on your bank, the credit may take several business days to appear on your statement.

3. Consumed Credits — Non-Refundable

Once a credit has been consumed (i.e. used to generate an analysis), that credit is considered delivered and is non-refundable. Partial refunds are not available for purchases in which some credits have been consumed; the remaining unconsumed credits from a recent purchase remain eligible under the 14-day window above.

4. Cancellation

Pro Credits are sold as one-time purchases and do not auto-renew, so there is no subscription to cancel. If you have an active recurring subscription, you may cancel it at any time from your account or by contacting us; cancellation stops future renewals and does not entitle you to a refund of amounts already paid for the current billing period, except as required by applicable law.

5. Duplicate or Erroneous Charges

If you believe you were charged in error or a charge appears more than once for the same purchase, contact us promptly with the transaction details. Verified duplicate or erroneous charges will be refunded in full.

6. Statutory Rights

Nothing in this policy limits any statutory consumer rights you may have under the laws of your country or region of residence, which may entitle you to a refund in circumstances beyond those described here.

7. Contact Us

For any refund or cancellation request, contact us at info@paciacore.com or via our Feedback page. Please include your transaction ID and the email used at checkout so we can locate your purchase quickly.